Organisation Name: Google
Post Name: Associate Account Strategist
- BA/BS degree or equivalent practical experience.
- Ability to speak and write in English fluently and idiomatically.
- Relevant customer/client service experience.
- Experience within an online environment.
- Provide outstanding customer service and support to Google’s customers over phone, e-mail, and/or live chat. Willing to work in shifts.
- Focus on delivering on key results like customer satisfaction, first time resolution, efficiency and quality metrics.
- Add value to every client interaction by marketing the right products/services/features to customers.
- Partner effectively with second level escalation teams to solve customer cases that need specialist attention and care.
- Develop innovative ideas to drive process, product and support improvements. Collaborate with Specialists, Engineers, and Product team members on new feature development.