Government has launched online portal ‘Madad’ to help Indian citizens living abroad, who will now be able to file consular grievances online to address such complaints promptly with a high degree of “accountability”.
“The portal seeks to significantly reform the linear process adopted to post grievances from the originator of the grievance to the concerned Embassy or Consulate of India abroad and cut down the time required for grievances to be sent from Delhi to our Missions abroad and to get them to take necessary action,” Swaraj said.
About the logo:
The colour code system will follow red-amber-green pattern, i.e., missions performing well in redressing grievances would be in ‘green’, while say those keeping inordinately pending cases would show as ‘red’.
Also, when the colour code changes, it will escalate the case to higher authorities and the entire history can later be accessed by the complainant in a summary or detailed format,” the official added.