Smriti Irani launched Grievance Redressal System on UGC Portal

UGC Portal Grievance Redressal System

News

The HRD Minister Smriti Irani launched a UGC-run Portal which is based on Grievance Redressal System to facilitate online registration of students’ grievances, send reminders and check action-taken status in connection with their concerns.

By using this portal, a students can now easily report his/her complaint regarding any issues related to UGC and its facilities like admission process, reservation policy, discrimination on the basis of caste and even non-declaration of results through the portal.
The sensitive issues like – victimization of students, sexual harassment cases, lack of amenities and non-payment of scholarships or fellowships can also be filed online, according to an HRD Ministry statement.

Aim of Launching UGC-run Portal

The portal is aimed to ensure students by giving information of admission and curbing unfair practices in higher education institutions and provide effective mechanism for redressal of the grievances.

How will UGC Portal work?

To make this system effective, each university has appointed dedicated nodal officers. Whenever a students will register his/her complaint, they can see email id, cell phone number and other details of respective nodal officer.

Similarly, the officer too can see complainants’ contact details to reach out to the students concerned.

On his part, the officer will have to ensure redressal of the grievance in a timely manner. If he/she fails to do so, automatic reminder will be sent to him/her every two weeks for closure of the grievance.

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