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Shivani Asked a Question
July 1, 2020 10:09 ampts 90 pts
what do you mean by gap model in service quality in marketing training management
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  • Anil kumar sharma Best Answer
    The gap model (also known as the "5 gaps model") of service quality is an important customer-satisfaction framework.  In "A conceptual model of service quality and its implications...
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  • Anil kumar sharma thankyou
    Gap 1 is the distance between what customers expect and what managers think they expect - Clearly survey research is a key way to narrow this gap. Gap 2 is between management perc...
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  • Anil kumar sharma thankyou
    Gap 1 is the distance between what customers expect and what managers think they expect - Clearly survey research is a key way to narrow this gap. Gap 2 is between management perc...
    Show more
    Likes(0) Reply(0)