Siddhi sisodia Asked a Question
May 13, 2021 12:34 pmpts 30 pts
What is Customer delight ? (NTA UGC-NET June 20 Oues, A) Performance equal to expectation (B) Performance less than expectation (C) Performance more than expectation (D) Expectation more than performance Ans.: (A) Performance equal to expectation
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  • Rucha rajesh shingvekar
    correct option is (c) Performance more than expectation
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  • Priya gulani
    Customer delight is surprising a customer by exceeding his or her expectations and thus creating a positive emotional reaction. This emotional reaction leads to word of mouth. Cust...
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  • Rucha rajesh shingvekar
    Customer delight is surprising a customer by exceeding his or her expectations and thus creating a positive emotional reaction. This emotional reaction leads to word of mouth. ... ...
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  • Durgesh rawat thankyou
    c-- performance more than expect
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