Time management is very much important in IIT JAM. The eduncle test series for IIT JAM Mathematical Statistics helped me a lot in this portion. I am very thankful to the test series I bought from eduncle.
Nilanjan Bhowmick AIR 3, CSIR NET (Earth Science)
Siddhi Sisodia posted an Question
May 13, 2021 • 18:04 pm
![]()
30 points
30 points
- UGC NET
- Commerce
What is customer delight ? (nta ugc-net june 20 oues, a) performance equal to expectation (b) performance less than expectation (c) performance more than expect
What is Customer delight ? (NTA UGC-NET June 20 Oues, A) Performance equal to expectation (B) Performance less than expectation (C) Performance more than expectation (D) Expectation more than performance Ans.: (A) Performance equal to expectation
1 Answer(s)
Answer Now
- 0 Likes
- 4 Comments
- 0 Shares
-
Priya gulani
Customer delight is surprising a customer by exceeding his or her expectations and thus creating a positive emotional reaction. This emotional reaction leads to word of mouth. Customer delight directly affects sales and profitability of a company as it helps to distinguish the company and its products and services from the competition.In the past customer satisfaction has been seen as a key performance indicator. Customer satisfaction measures the extent to which the expectations of a customer are met (compared to expectations being exceeded). However, it has been discovered that mere customer satisfaction does not create brand loyalty nor does it encourage positive word of mouth.
![cropped1638896446344066394.jpg]()
![cropped6503203013824452011.jpg]()
-
Rucha rajesh shingvekar
Customer delight is surprising a customer by exceeding his or her expectations and thus creating a positive emotional reaction. This emotional reaction leads to word of mouth. ... Customer satisfaction measures the extent to which the expectations of a customer are met (compared to expectations being exceeded).
-
Durgesh rawat
![best-answer]()
c-- performance more than expect
Do You Want Better RANK in Your Exam?
Start Your Preparations with Eduncle’s FREE Study Material
- Updated Syllabus, Paper Pattern & Full Exam Details
- Sample Theory of Most Important Topic
- Model Test Paper with Detailed Solutions
- Last 5 Years Question Papers & Answers
Sign Up to Download FREE Study Material Worth Rs. 500/-
Rucha rajesh shingvekar
correct option is (c) Performance more than expectation