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Eduncle posted an MCQ
October 17, 2019 • 20:00 pm 0 points
  • UGC NET
  • Human Resource Management

Which of the following statements relating to the Model Grievance procedure is/are correct ?

(a) As per the procedure, an aggrieved employee shall first present the grievance verbally (in person) to the officer designated by the management for this purpose. (b) As per the procedure, an aggrieved worker who is not satisfied with the decision of the officer at the first stage or fails to receive an answer within a stipulated period of 48 hours from the said officer, he/she shall, either in person or accompanied by his/her departmental representative, present his/her grievance to the Head of the Department designated by the management for the purpose of handling grievances. (c) According to the procedure, if a grievance arises out of an order given by management the said order shall be complied with before the worker concerned invokes the procedure laid down for redressal of grievances. Codes :

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    Eduncle Best Answer

    The model comprises of the five steps as outlined below :
    1. The aggrieved employee shall convey his or her grievance verbally to the officer designated by the management to deal with grievance. The officer will have to reply to the complaints within forty-eight hours of its presentation to him or her.
    2. If the grievant is not satisfied with the answer or does not receive the answer within 48 hours, he or she shall, then, present the grievance to the departmental head nominated for this purpose. The head must give his or her reply within three days of the presentation of the grievance.
    3. If the aggrieved employee is still not satisfied with the decision of the departmental head or does not receive within the stipulated period, the employee can approach to the Grievance Committee for the settlement of his or her grievance. The Grievance Committee has to give its recommendations in seven days and report the same to the management. The management must communicate the decision to the grievant within three days.
    4. If still employee is not satisfied either with the decision made by die Grievance Committee or does not receive decision from the committee, he or she can make appeal to the management for revision of the decision taken. The management can take a week period for appeal to be considered and the revised decision to inform to the grievant.
    5. If the employee is still not satisfied with die management’s decision, the grievance is referred to a voluntary arbitration within a week after decision taken by the management at stage 4. The decision of the arbitrator is final and binding on both the parties, i.e., the management and the union.

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